Refund Policy

Last Updated: May 15, 2024

At Galspabide, we are committed to providing high-quality financial education products and services. We stand behind the quality of our offerings and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and returns of our products.

1. Digital Products

Digital products include online courses, downloadable guides, digital journals, templates, and other non-physical items delivered electronically.

Refund Eligibility for Digital Products:

• You may request a refund within 30 days of the purchase date.
• For online courses, you must have completed no more than 25% of the course content.
• For downloadable products, you must not have downloaded the product more than twice.
• You must provide a valid reason for requesting the refund, such as technical issues or the product not meeting your expectations.

Non-Refundable Digital Products:

• Custom or personalized digital products
• Products explicitly marked as non-refundable at the time of purchase
• Products where you have consumed a substantial portion (more than 25% of course content)
• Products where you have downloaded and accessed all materials

2. Physical Products

Physical products include journals, planners, books, and other tangible items shipped to your address.

Refund Eligibility for Physical Products:

• You may request a refund within 30 days of receiving the product.
• The product must be returned in its original condition, unused, and with all original packaging and accessories.
• You are responsible for return shipping costs unless the product is defective or was shipped in error.
• Once we receive the returned product and verify its condition, we will process the refund.

Damaged or Defective Physical Products:

• If your product arrives damaged or defective, please contact us within 7 days of receipt.
• You may be required to provide photographs of the damage for verification.
• We will provide a replacement or full refund, including return shipping costs, for damaged or defective products.

3. Subscription Services

Subscription services include recurring memberships or access to content platforms.

Subscription Cancellations:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• No refunds will be provided for partial subscription periods. Your subscription will remain active until the end of the current billing cycle.
• For annual subscriptions, a prorated refund may be issued at our discretion if you cancel within the first 30 days of the subscription term.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +233 26 555 7012.
2. Provide your order number, the date of purchase, and the reason for requesting a refund.
3. For physical products, our team will provide you with instructions on how to return the item.
4. For digital products, we will verify your eligibility based on access and usage records.

5. Refund Processing

Refund Timeline:

• For digital products, approved refunds will be processed within 5-7 business days of approval.
• For physical products, refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 3-10 business days).

Refund Method:

• Refunds will be issued using the original payment method whenever possible.
• If the original payment method is unavailable, we will work with you to determine an alternative refund method.

6. Exceptions and Special Circumstances

Group Purchases and Bulk Orders:

• For purchases of multiple product licenses or bulk orders, special refund terms may apply.
• Please refer to your purchase agreement or contact our customer support for specific details.

Promotional Offers and Discounts:

• Products purchased with promotional discounts or special offers may be subject to modified refund terms as specified at the time of purchase.
• Products acquired through promotional giveaways or at no cost are typically not eligible for cash refunds.

Technical Issues:

• If you experience technical issues with accessing or using our digital products, please contact our support team for assistance before requesting a refund.
• We are committed to resolving technical issues and ensuring you can fully utilize your purchase.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Galspabide
40 East Ridge Avenue
Accra, Ghana
Email: [email protected]
Phone: +233 26 555 7012

UK Office:
46 Hall Flats
Rosebury, WV99 1RG
Phone: +44 574 075 0577

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, and Saturday, 10:00 AM to 2:00 PM GMT.